Date: Oct 14, 2022
Start Time: 12 p.m. EST
End Time: 1 p.m. EST
Leadership is hard. How can you balance compassion for your people with effectiveness in getting the job done? A global pandemic, economic volatility, natural disasters, civil and political unrest. From New York to Barcelona to Hong Kong, it can feel as if the world as we know it is coming apart.
Through it all, our human spirit is being tested. Now more than ever, it’s imperative for leaders to demonstrate compassion.
But in hard times like these, leaders need to make hard decisions—deliver negative feedback, make difficult choices that disappoint people, and in some cases lay people off. How do you do the hard things that come with the responsibility of leadership while remaining a good human being and bringing out the best in others?
Most people think we have to make a binary choice between being a good human being and being a tough, effective leader. But this is a false dichotomy. Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do.
As founder and CEO of Potential Project, Rasmus Hougaard and his longtime coauthor, Jacqueline Carter, show in this powerful, practical book, you must always balance caring for your people with leadership wisdom and effectiveness. Using data from thousands of leaders, employees, and companies in nearly a hundred countries, the authors find that when leaders bring the right balance of compassion and wisdom to the job, they foster much higher levels of employee engagement, performance, loyalty, and well-being in their people.
With rich examples from Netflix, IKEA, Unilever, and many other global companies, as well as practical tools and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.
Jacqueline is an International Partner and the North American Director for Potential Project – a global leadership and organizational development company focused on creating a more human world of work. Jacqueline is recognized for developing the innate potential of leaders and teams to enhance performance, resilience, and creativity through better understanding and managing the mind.
Her clients include Cisco, Disney, Accenture, IKEA, and Royal Bank of Canada to name a few. She is well known for her dynamic presentation skills and thoughtful, extensively well-researched publications.Jacqueline has written articles for a range of publications, including Harvard Business Review, American Management Association, Leader to Leader, Mindful Magazine, and Business Insider. She is a seasoned change management and organization development expert. She holds a Master of Science degree in Organizational Behavior and has over 20 years of consulting and management experience.
She has supported the successful implementation of complex changes for large organizations and has held fiscal and resource accountabilities for budgets of over $60 million and teams of more than 100 people. Jacqueline has dedicated her professional career towards understanding how organizations manage and embrace change and harness the potential of the mind at work. During her graduate studies, Jacqueline supported research on entrepreneurial organizations and how they navigate the challenging process of rapid growth and development.
She also conducted research on innovation, creativity and workplace diversity .Jacqueline worked for Deloitte Consulting for several years and was recognized as a leader within Deloitte’s Change Practice. In addition to serving her clients, Jacqueline supported Deloitte in developing tools and methodologies to support large scale change initiatives. Jacqueline has worked in Canada, the United States, Australia and Singapore. She is passionate about both mental and physical fitness. Jacqueline currently lives in Calgary with her family.