Login:
- Login does not work as expected when using a VPN, cookie blocker, or certain browser settings.
- Login does not work as expected when limiting number of redirects.
Issue: Event registration + login
Workaround
- Make sure cookies are enabled for both exitplanningexchange.com and my.exitplanningexchange.com
- Force refresh the page as sometimes the login does not appear to update the page content.
- Windows and Linux browsers: CTRL + F5
- Apple Safari: SHIFT + Reload toolbar button
- Chrome and Firefox for Mac: CMD + SHIFT + R
- Clear website cache
Event Calendar:
- Apple iCal only works while using Safari.
Login
Issue: Login does not work as expected when using a VPN, cookie blocker, or certain browser settings
If you’re having trouble logging in to XPX and you’re using a VPN or have a cookie blocker enabled, try disabling these tools and logging in again. Some browser settings, such as disabling third-party cookies, can also affect your ability to log in to XPX. If you’re still experiencing issues, try clearing your browser cache and cookies, or contact our support team for additional assistance.
Additionally, if you’re using certain browser extensions or add-ons, such as ad-blockers or script-blockers, these may also prevent you from logging in to XPX. Try disabling any extensions or add-ons and logging in again. If you’re still having trouble, our support team can provide additional troubleshooting assistance.
Issue: Login does not work as expected when limiting the number of redirects
If you have set your browser to limit the number of redirects, you may experience issues logging in to XPX. To resolve this issue, try adjusting your browser settings to allow for more redirects. You can also try clearing your browser cache and cookies, or using a different browser to log in.
If you’re still having trouble logging in, contact our support team for additional assistance. We can help troubleshoot the issue and provide additional guidance on adjusting your browser settings to ensure successful login to XPX.
Events
Issue: Add To Calendar Apple iCal only works while using Safari
If you’re experiencing issues using Apple iCal and it only works while using Safari, it’s possible that your browser settings or operating system may be the cause. Apple iCal is designed to work seamlessly with Safari, so using a different browser may cause compatibility issues.
To ensure that Apple iCal works properly, try using Safari as your default browser when using iCal. If you’re still experiencing issues, try clearing your browser cache and cookies or updating your browser to the latest version.
If you’re using a different operating system other than macOS or iOS, you may need to ensure that your system is compatible with Apple iCal. Additionally, you may need to adjust your system settings to allow for proper integration with iCal.
If you’re still having trouble using Apple iCal with Safari or another compatible browser, contact us for support for additional assistance. We can help troubleshoot the issue and provide additional guidance on adjusting your browser or system settings to ensure successful use of Apple iCal.
Issue: Event registration + login
If you’re having trouble logging in to XPX from an event page and are redirected back to the event page without being logged in, it’s possible that there may be an issue with the authentication process.
One possible cause of this issue is a misconfiguration of the authentication settings on the event page or within XPX itself. To resolve this issue, try clearing your browser cache and cookies or using a different browser to log in. Additionally, you can try logging in to XPX directly rather than from the event page.
Workaround
- Make sure cookies are enabled for both exitplanningexchange.com and my.exitplanningexchange.com
- Force refresh the page as sometimes the login does not appear to update the page content.
- Windows and Linux browsers: CTRL + F5
- Apple Safari: SHIFT + Reload toolbar button
- Chrome and Firefox for Mac: CMD + SHIFT + R
- Clear website cache
- If you’re still experiencing issues, contact our support team for additional assistance. We can help troubleshoot the issue and provide additional guidance on adjusting your authentication settings or identifying any potential conflicts.
