Known Bugs and User Experience Issues

Login:

  • Login does not work as expected when using a VPN, cookie blocker, or certain browser settings.
  • Login does not work as expected when limiting number of redirects.

Issue: Event registration + login

When trying to login from an event page after the user enters their credentials and it authenticates the user, the user is then redirected back to the event page without logging in the user.

Workaround

  1. Make sure cookies are enabled for both exitplanningexchange.com and my.exitplanningexchange.com
  2. Force refresh the page as sometimes the login does not appear to update the page content.
    • Windows and Linux browsers: CTRL + F5
    • Apple Safari: SHIFT + Reload toolbar button
    • Chrome and Firefox for Mac: CMD + SHIFT + R
  3. Clear website cache

Event Calendar:

  • Apple iCal only works while using Safari.

Sorry for the inconvenience these issues are causing.

Updated: Nov 17, 2022

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