Every business owner envisions a growing business, running smoothly without drama and having massive amounts of cash flow and profits. The problem is that with growth comes increasing complexity. Oftentimes, you need to add people and improve processes. Deciding not to add people and processes can create choke points in our business that cause it to become increasingly inefficient or ineffective. It breaks my heart to see businesses not living up to their potential. There’s a fix for those choke points, but sometimes we see them or sometimes we don’t. Or if we do see them, we may not know the right fix.