A Tale of Two Mindsets: Why Documented Processes Matter


Every business owner wants to have the business of their dreams with lots of cash flow and profitability. However, not every business owner knows what levers to pull in their business to make that happen. Many will say, “I’m not good at managing finances” or “I might fail at managing the finances of my business, so I’m not going to even try”.

These are two symptoms of a fixed mindset of the business owner (if you missed our blog on growth mindset vs. fixed mindset for a business owner, check it out here).

Growing a business is all about people and processes. The fundamental difference between a fixed mindset and a growth mindset is the owner’s perception of the connection between ability and results.

I’ve worked with several business owners that have elements of a fixed mindset. Each of these owners didn’t have processes in writing, such as an accounting process or how new leads move through a sales process, and there was no management inspection of processes to be sure they were being followed by employees.

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Updated: Jan 26, 2022

About the author
Bill McDermott of The Profitability Coach is a member of XPX Atlanta

Business owners have a big vision for their company & want to move forward, but don’t know how. I help identify hurdles getting in the way & create a path to profitability they never thought possible.