Long Island Case Study Part 4: Operations- Scalable Business Models that Maximize Profits


Program produced by XPX Long Island

Long Island Case Study Part 4:
Operations- Scalable Business Models that Maximize Profits

The owners of HiTech, our case study company, are looking for ways to create additional value in their business in pursuit of a profitable exit. Transforming their operations will be a key driver of their ability to grow revenue, increase margins, and create a more sustainable company. By using operations as a driver of growth rather than a cost center, HiTech can make both their current business and their future roadmap more appealing to strategic and private equity buyers.

We will discuss how to transform HiTech’s operations from a successful small business to a scalable, sustainable, and more profitable company. We will look at how to evaluate the maturity of their operations and systems, identify priorities for investment, and look at how to improve their management structure so they can successfully execute these changes. In doing so, we will see how operations can support (or hinder) other areas of focus including strategic planning and sales, and how embracing a digital mindset will allow them to both improve execution and portray HiTech as a forward-looking company with a clear niche in the modern economy.



Jeff Stern, Principal – Eagle Business Solution

Jeff Stern is a CPA, a Master Black Belt, and an Eagle Scout. His career spanned 30 years in Corporate America with Banks like JP Morgan Chase (nee Chemical Bank, nee Manufacturers Hanover Trust), Coopers & Lybrand, and Deloite. He has led teams from 2 to 300 in operations, product development and strategy and for the past 12 years he has been providing practical advice to business leaders and companies, in all industry segments. EBS is committed to help clients emphasize their strengths, understand their shortfalls, and to work closely with them to improve and excel.

Our Speakers:

Steve Ronan, Principal – Citrin Cooperman

Steve Ronan is a principal and the leader of Citrin Cooperman’s Strategy & Business Transformation Practice. He is an experienced professional in the theory and execution of improving business value.

Steve has partnered with a range of companies, from the Fortune 100 to the middle-market, to develop and implement strategies that improve profitability, create scalable businesses, and strengthen customer relationships. His projects have created over $100M in value through top-line growth and bottom-line cost savings.

Steve brings a practical, holistic perspective to the topic of business improvement. His experience is extensive and includes strategic planning, process improvement, and organizational transformation.

Jeff Bass, CEO- Executive Strategies Group, LLC

Mr. Bass is CEO of Executive Strategies Group LLC, a strategic business advisory Firm serving corporate executive management and boards of directors. He also served a Nassau County Planning Commissioner and was formerly Trustee of the Incorporated Village of Great Neck, New York where he also served on the Planning Board and Board of Zoning Appeals. He is also a member of the Hamlet on Olde Oyster Bay Homeowner Association Board of Directors.

Thomas Lohr, EVP- Techworks Consulting Inc. 

Thomas Lohr is the Executive Vice President at Techworks Consulting, Inc., an IT Consulting firm whose headquarters is located in Ronkonkoma, NY and specializes in business consulting services to provide solutions for small, mid-size, and enterprise organizations throughout the local Long Island / New York region and a global reach. Tom oversees the leadership team and harmoniously bridges gaps between all major operating functions of the business. He is an active member of Varnex which is an elite network of IT Professional Solution Providers formulated of trusted IT advisors across the US and Canada. He holds a Bachelor Of Science in Computer Information Systems with a minor in Business and has continued education in Leadership and industry certifications including ITIL Foundation, ITIL Practitioner, Certified HIPAA Security Professional, along with multiple Microsoft and CompTIA certifications over his career.

Updated: Aug 17, 2021

About the author